Most insurance companies will require the same information across the board, so be sure to to have the following information prepared and in an easy to access area if you do not already know this information by heart:
Most insurance companies will require the same information across the board, so be sure to have the following information prepared and in an easy to access area if you don't already know this information by heart:
Date of Service - It is important to know the date of your session that you are calling about if there was an error with the claim
Member/Policy ID number - Some insurance companies call this form of identification different things, but this is typically a series of numbers and/or letters that is unique to you and your dependents. You can find this on the front of your insurance card. If your Member ID number includes letters, it is important to provide the entire number, including the letters. This helps the representative (and billing specialists) identify your policy type, allowing them to quickly answer your questions or direct you to the correct subdivision of your insurance. * **Date of Birth:** Every insurance company will ask for your date of birth as this is an easy way to verify your identity for the representative.
Date of Birth - Every insurance company will ask for your date of birth as this is an easy way to verify your identity for the representative
Mailing Address - This can also be used to verify your identity, so keep in mind which address they will have on file. For example, if you recently moved and have not yet updated that information with your insurance, you will want to provide the previous address.
Use this information when calling your insurance provider