1. Introduction & Scope
Talk. Heal. Thrive. PLLC("we," "us," or "our") operates the website at talkhealthrive.com(the "Website"). We are a telehealth-only mental health practice licensed in and serving clients throughout Washington State.
This Privacy Policy explains what information is collected through our Website, how it is used and protected, and your rights regarding that information. This policy applies only to information collected through this Website — it does not apply to information collected through our electronic health record (EHR) system, which is governed by our separate HIPAA Notice of Privacy Practices.
The Website itself does not independently store or retain user-submitted data. When you submit information through a contact or inquiry form, that data is transmitted directly into HIPAA-compliant systems operated by or on behalf of the practice (see Section 2 for details).
Definition of "Client":Throughout this policy, the term "client" refers to an individual who has established a provider-client relationship with Talk. Heal. Thrive. by: (1) completing all required digital intake documentation in SimplePractice, (2) receiving written confirmation of acceptance by the practice, and (3) completing at least one billable clinical session with a licensed clinician of the practice. Individuals who have only submitted a website inquiry, contact form, or consultation request are not considered clients and are not entitled to the clinical record rights described in this policy.
By using our Website, you agree to the collection and use of information as described in this policy. If you do not agree with these practices, please do not use our Website.
2. Information We Collect
2.1 Information You Provide
When you interact with our Website, you may voluntarily provide us with the following information through contact and inquiry forms:
- Contact form inquiries: Your name, email address, phone number, and the content of your message
- Appointment inquiry information: Your name, contact information, insurance provider, and general reason for seeking services
- Newsletter or email communications: Your email address and name if you subscribe to updates
How form data is handled:Contact and inquiry form submissions are transmitted directly into HIPAA-compliant systems at the point of submission — specifically, SimplePractice (our EHR platform, operating under a Business Associate Agreement) and/or the practice's internal HIPAA-compliant database infrastructure (also operating under appropriate HIPAA safeguards and BAA agreements). The Website itself has no independent data storage for form submissions. The specific system(s) receiving any given submission may vary based on inquiry type and current infrastructure configuration.
Note: We do not collect clinical or health information through this Website. If you include health details in a contact form message, that information is used solely to direct you to appropriate services and is not stored as a clinical record.
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
- Device and browser information: Browser type, operating system, screen resolution, and device type
- Usage data: Pages visited, time spent on pages, referring website, and general navigation patterns
- Location data: General geographic location based on IP address (city/state level only — we do not collect precise location)
3. How We Use Your Information
We use the information collected through our Website for the following specific purposes:
- Responding to inquiries: To reply to your contact form submissions and appointment requests
- Directing you to services: To connect you with the appropriate clinician or our secure client portal (SimplePractice) for intake
- Website improvement: To understand how visitors use our site and improve content, navigation, and user experience
- Communications: To send you information you have requested, such as newsletter updates or practice announcements (you may opt out at any time)
- Legal compliance: To comply with applicable laws, regulations, or legal processes
We do not use your information for targeted advertising, and we do not build behavioral profiles based on your Website activity.
5. Clinical Records & EHR
Our Website is an informational and marketing site. It does not store clinical records, therapy notes, treatment plans, diagnoses, or any other protected health information (PHI). All data submitted through website forms flows directly into HIPAA-compliant systems at the point of submission.
Clinical records for established clients are maintained in SimplePractice and/or the practice's internal HIPAA-compliant database, per applicable BAA and HIPAA requirements. When you become a client, you will receive our HIPAA Notice of Privacy Practices as part of the onboarding process.
HIPAA applies to our clinical services provided through our HIPAA-compliant systems — not to this Website. For questions about how your clinical information is used and protected, please refer to the HIPAA Notice of Privacy Practices provided during your intake process, or contact us at contact@talkhealthrive.com.
7. Data Retention
The Website itself does not independently store user-submitted data. Form submissions are transmitted directly into HIPAA-compliant systems and are governed by the retention policies of those systems. Operational data retention is as follows:
- Operational email communications (Google Workspace): Operational emails, including intake inquiry responses, are automatically purged after 30 days pursuant to the practice's standing HIPAA-aligned data minimization policy.
- Non-client inquiries (individuals who do not become clients): We do not retain records, documentation, or communications for individuals who did not complete intake and establish a lawful provider-client relationship. Operational emails are purged within 30 days.
- Established client records: Once a provider-client relationship is established, records are retained in HIPAA-compliant systems per Washington State law (WAC 246-341) and HIPAA requirements.
- Analytics data: Anonymized usage data is retained for up to 12 months to understand long-term Website trends. This data does not identify individual users.
- Email subscription data: Retained until you unsubscribe, at which point your email address is removed from our mailing list within 10 business days.
8. Telehealth Services Notice
Talk. Heal. Thrive. PLLC is a telehealth-only practice. All therapy services are delivered remotely via secure, HIPAA-compliant video platforms. We do not maintain a physical office location where clients are seen for appointments.
Because our services are delivered through technology, we want you to understand:
- Our telehealth platforms are separate from this Website and use their own HIPAA-compliant security measures
- We use encryption and other security measures to protect all telehealth sessions
- As a client, you will receive specific information about the telehealth platforms we use, including their privacy practices, before your first session
- Our clinicians are licensed in Washington State and provide services only to individuals physically located in Washington State at the time of their session
8.1 SMS Text Messaging
Talk. Heal. Thrive. PLLC uses SMS text messaging to communicate with established and prospective clients for appointment reminders, scheduling confirmations, schedule changes, intake follow-ups, and general patient communication with your therapist. Message frequency varies based on your appointment schedule and active communication.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Mobile phone numbers and SMS content are used solely to deliver the clinical care communications you have consented to receive. We do not engage in SMS marketing.
How to opt in: You provide consent by checking the SMS consent box on our web intake form, by verbally agreeing during an initial intake call, or by sending a text message to our practice number.
How to opt out: You may opt out of text messages at any time by replying STOP, UNSUBSCRIBE, QUIT, END, or CANCEL to any message we send. You will receive a confirmation message, and no further texts will be sent to your number. You may re-subscribe at any time by replying START or YES. For help, reply HELP or INFO to any message.
Message and data rates may apply based on your mobile carrier plan. Carrier support is not guaranteed in all areas.
Crisis resources: SMS is not a substitute for emergency care. If you are in crisis, please call or text 988(Suicide & Crisis Lifeline) or dial 911 immediately.
For complete SMS program terms including opt-in methods, opt-out instructions, message frequency, and data rates, see our SMS Terms & Conditions.
9. Washington State Privacy Rights
9.1 My Health My Data Act (MHMDA)
Under Washington's My Health My Data Act (RCW 19.373), Washington residents have specific rights regarding health data. While this Website does not independently collect or store "consumer health data" as defined by the Act (all submissions flow into HIPAA-compliant systems), we are committed to transparency:
- We do not collect, share, or sell consumer health data through this Website
- If you include health-related information in a contact form submission, it is transmitted into HIPAA-compliant systems, used solely to direct you to appropriate services, and subject to the 30-day operational email purge policy
- You have the right to confirm whether we hold any health data about you and to request its deletion
9.2 Washington Consumer Protection
Under Washington State consumer protection law, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Not be discriminated against for exercising your privacy rights
To exercise any of these rights, contact us at contact@talkhealthrive.com. We will respond within 30 days.
10. Your Privacy Rights
The Talk. Heal. Thrive.public website does not independently store personal information. Any data submitted via website forms is transmitted directly into HIPAA-compliant systems (SimplePractice and/or the practice's internal HIPAA-compliant database) and is not retained by the website itself.
If you are an established client (as defined in Section 1) and wish to access, correct, or request deletion of your clinical records, please contact us at contact@talkhealthrive.com. Client record requests are handled in accordance with HIPAA and Washington State law (WAC 246-341).
Washington residents may also exercise rights under the Washington My Health My Data Act (RCW 19.373) by contacting us at contact@talkhealthrive.com. We will respond within 30 days.
To opt out of any marketing communications, use the unsubscribe link in any email or contact us at contact@talkhealthrive.com.
10.1 CAN-SPAM Compliance
If you receive marketing emails from us, each email will include an unsubscribe link. We honor all unsubscribe requests within 10 business days. We do not use deceptive subject lines, and all emails clearly identify Talk. Heal. Thrive. as the sender. For CAN-SPAM compliance purposes, our mailing address is: 5608 17th Ave NW Suite 1668, Seattle, WA 98107.
11. Data Security
The Website itself does not store personal data submitted through forms. All form submissions are transmitted directly into HIPAA-compliant systems. The security of submitted data is governed by the HIPAA-compliant infrastructure of SimplePractice and/or the practice's internal systems, each operating under appropriate Business Associate Agreements (BAAs).
For the Website itself, we implement the following safeguards:
- SSL/TLS encryption for all data transmitted between your browser and our Website
- Hosting on Google Cloud Platform with enterprise-grade infrastructure security
- Regular security audits and monitoring
- Automatic session timeout on authenticated areas
While we implement these safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.
12. Data Breach Notification
Talk. Heal. Thrive.complies with Washington State's data breach notification law (RCW 19.255.010). In the event of a breach affecting personal information, we will notify affected individuals within 30 days of discovery.
For breaches affecting more than 500 Washington residents, we will also notify the Washington State Attorney General as required by law.
13. Children's Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our Website.
If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at contact@talkhealthrive.com.
Note: Talk. Heal. Thrive. does provide therapy services to teens (ages 13+) with parental or guardian consent. Clinical intake for minors is handled through our secure EHR system, not through this Website.
14. Third-Party Links
Our Website may contain links to third-party websites or services, including:
- Our client portal (SimplePractice) for scheduling and intake
- Mental health resources and crisis hotlines
- Professional association pages
These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party site you visit.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
- The "Last Updated" date at the top of this page will be revised
- For material changes, we will provide notice through our Website
- Your continued use of the Website after changes are posted constitutes acceptance of the updated policy
We encourage you to review this policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, your privacy rights, or how we handle your information, please contact us:
- Privacy inquiries: contact@talkhealthrive.com
- General contact: contact@talkhealthrive.com
- Phone: (206) 672-3202
- Mailing address: 5608 17th Ave NW Suite 1668, Seattle, WA 98107
- Website: talkhealthrive.com
We aim to respond to all privacy inquiries within 30 days.
Talk. Heal. Thrive. PLLC is a Professional Limited Liability Company registered in the State of Washington.